HYBRID FUNDING / LEGAL
Refund Policy
This Refund Policy explains the general conditions applicable to payments made for HYBRID FUNDING evaluation programmes and related services.
1. Evaluation Programme Fees
Fees paid for access to a HYBRID FUNDING evaluation programme are charges for the applicable programme and related services. They are not deposits into an investment account and are not customer investment funds.
2. General Refund Position
Because access to an evaluation programme may be made available immediately after payment, refunds are generally subject to the specific terms displayed at the time of purchase and the circumstances described in this policy.
3. Before Account Activation
Where a payment has been completed but the purchased evaluation account has not yet been activated or made available, you may contact support to request a review of the transaction.
4. After Account Activation
Once an evaluation account has been activated and made available for use, the programme fee may generally be non-refundable, including where the trader subsequently chooses not to trade or does not complete the evaluation.
5. Failed Evaluation
Failing an evaluation because of a breach of the applicable programme rules, drawdown limits, trading requirements or other conditions does not by itself create an entitlement to a refund.
6. Trader-Initiated Cancellation
If you decide not to participate after your evaluation account has been activated, cancellation or inactivity does not automatically create a right to a refund.
7. Duplicate or Incorrect Payments
If you believe that you have accidentally made a duplicate payment or paid for the wrong programme, contact support promptly with the relevant transaction information so the payment can be reviewed.
8. Failed or Unsuccessful Transactions
A payment that is declined, reversed or otherwise not successfully completed should not be treated as a completed purchase. If money has been deducted from your payment method despite an unsuccessful transaction, contact the applicable payment provider and HYBRID FUNDING support so the transaction can be investigated.
9. Technical or Service Issues
If you experience a material technical problem that prevents you from accessing a purchased programme, contact support as soon as reasonably possible. HYBRID FUNDING may investigate the issue and, where appropriate, restore access, correct the service or consider another reasonable resolution.
10. Fraudulent or Unauthorized Transactions
Transactions suspected to involve fraud, unauthorized use, chargeback abuse or other prohibited conduct may be investigated. Access to the relevant account or service may be suspended while the matter is reviewed.
11. Chargebacks
Customers should contact HYBRID FUNDING support first where there is a genuine payment or service dispute. Unauthorized or fraudulent chargebacks may result in account restrictions while the transaction is investigated.
12. Payouts Are Not Refunds
A payout or profit-sharing payment is separate from a refund of an evaluation fee. Eligibility for a payout is determined by the applicable programme rules and payout conditions.
13. Promotional Offers
Promotional pricing, discounts, special offers or limited-time programmes may have additional conditions. The terms presented with the applicable promotion will apply where they differ from the general policy.
14. How to Request a Review
To request a refund or payment review, contact HYBRID FUNDING support using the support contact published on the website. Include your registered name, account email, transaction reference and a clear description of the issue.
15. Review Process
Refund or payment-review requests may be investigated using payment records, account activity, programme status and other relevant information. A decision will be communicated after the review.
16. Third-Party Payment Providers
Payments may be processed through third-party payment providers. Their processing rules, settlement procedures and applicable terms may also affect how a payment or reversal is handled.
17. Policy Changes
HYBRID FUNDING may update this Refund Policy when necessary to reflect changes to its services, payment methods, programmes or applicable requirements. The version applicable to a transaction will be determined according to the circumstances of that transaction.
IMPORTANT
A request for a refund does not automatically mean that a refund will be approved. Each request is subject to the applicable purchase terms, programme status, transaction circumstances and applicable law.